Hello. May I speak to Mr. Brown?

Yes, this is he speaking.

Who"s speaking, please?

I"m sorry, he is not in now.

Would you like to leave a message?

Mr. Brown is on another line now.

Hold the line a moment, please.

May I have Ext. 5883?

I can"t hear you.

Would you speak a little louder?

I"m sorry. I have the wrong number.

You are wanted on phone.

Will you ask him to call me back later?

I was cut off. Will you connect me again?

We"ll call you back in a few minutes. Will you hang up and wait, please?

I want to place an overseas call to New York.

Could you tell me the time and charges after the call?

Sorry, I can"t wait. Please cancel the call.

This is the Singapore operator. Would you connect me with Mr. Lee in the International Department?

This is the overseas operator in the United States. You have an overseas collect call from Mr. Smith in San Francisco. Will you accept the charges?

要找的人不在

a: Hello, This is carol. May I speak to Miss Chen?

b: Yes, one moment please. I"ll get her for you.

a: Thank you.

b: I"m sorry, she"s not at her room right now.

a: Oh, I"ll call her again.

有急事时的表达方法：

1. It"s urgent. Could I have her mobilephone number?

2. Could you tell me where I can reach her?

3. This is an emergency. I need to get in contact with him right now.

对方不在的说法：

1. It"s nothing important. 没什么重要事。

2. It"s nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。

3. I"ll call her again. 我会再打给她。

4. I"ll call back later. 我稍后会再打来。

5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。

6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？

7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。

8. Can I leave a message? 我可以留言吗？

9. Please have her return my call.请她回电话给我。

10. Could you ask him to to call me back? 可以请他给我回电话吗？

11. Please tell her Carol called. 请告诉她卡洛找她。

12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。

13. Please tell him to phone 2233-4455. 请他给2233-4455回电话。 

打公用电话

1. I"m calling from a public phone, so I"ll call her again.

2. I"m not at home now, so I"ll call her around three o"clock again.

3. May I use your phone?

4. Would you mind if I use your phone?

5. How do I get an outside line?

打错电话

1. I"m sorry I have the wrong number.

2. Is this 02-2718-5398?

3. Sorry to have bothered you.

4. I"m sorry. I think I must have dialed the wrong number.

5. Could I check the number? Is it 2211-3344

 订购商品及询问

1. I"d like to place an order for your party dress from your catalog.

2. May I order some flowers?

3. How can I pay for this item?

4. I"d like to buy the car on your TV commercial.

5. Please send me your catalogue.

6. Do you have any Life Menu Magazine tenth stock?

7. How long will it arrive?

8. The Product you sent to me is not what I ordered.

9. I"m calling about an order I placed a month ago. It hasn"t arrived yet.

道谢

1. Thank you for the present. It"s just what I wanted.

2. Thank you so much for the homemade cake.

3. I don"t know how to thank you for such a beautiful flower.

4. I received your gift. Thank you for the lovely bracelet.

当在回答他人的致谢时，可以说下面的句子，都有 别客气 的意思：

1. You"re welcome.别客气。

2. Not at all.这没什么。

3. It"s my pleasure.这是我的荣幸。

4. Don"t mention it.别放在心上。

5. That"s all right.这没什么。

6.No trouble at all.一点也不麻烦。

7.I"m gload you enjoyed it.真高兴你觉得满意。

帮忙转分机

1. May I have extension two-one-one?

2. Can I have extension two-one-one, please?

3. May I speak to David, extension tow-one-one?

4. Extension two-one-one, please.

5. Please connect me with extension two-one-one.

6. Could you put me through to the personnel department, please?

请问他何时回来

1. When will he be back? 他何时回来？

2. When do you expect him back? 你觉得他何时会回来？

3. Is he coming back soon? 他会马上回来吗？

4. Do you know what time she will be back? 你知道他几点回来？

预定机位

1. I"d like to make a reservation for a flight from New York to Boston on Nov.28th.

2. Could I get my seat assignment?

3. I"d like a window seat.

4. I"d like in the non-smoking section.

5. I prefer to sit by the window.

6. Do you have a seat on the flight after that?

1. What"s the department time? 起飞时间是什么时候？

2. What time is the flight scheduled to leave today? 那班飞机今天何时起飞？

3. What"s the check-in time? 何时开始办理登记手续？

4. How long does the flight take? 要飞多久？

5. Is this ticket refundable？这张机票可以退票吗？