With the new era of technology, many people are turning to email rather than holding phone conversations to communicate with others. For those who do like to talk on the telephone, it is necessary to exercise good phone manners when communicating to friends, family members or strangers.

Step1

Listen more than talk. This holds true especially if you are the recipient of the phone call. If someone is calling you, it is likely that they have something important that they want to communicate to you. If you go ahead and take over the conversation, the caller may feel intimidated and may not want to continue with the phone call.

Step2

Sympathize with the caller. If the person calling you is telling you about a problem or is asking for advice, it is nice to express some sympathy. Try to think about a similar situation that you were in and tell the story to the caller.

Step3

Speak clearly and articulately. If you are talking with someone on the phone, it is important that they can hear you. Otherwise, they may think you are saying one thing and not what you are truly trying to communicate.

Step4

Create a good spot to hold the phone conversation. If you have children running around the house playing a game, it is wise to get away from that setting to hold your telephone conversation. Go into a private area where there are no distractions.

Step5

Make the time to hold the conversation so that you don't have to cut it short. Too often, people's conversations are cut off because of time restraints. If you have somewhere to go, make it a point to tell the person calling that you can call them back at a better time.

在这个科技新时代,许多人在与他人交流的时候开始发邮件而不使用电话交谈。对于那些喜欢打电话的人来说,在与朋友、家庭成员或陌生人交流时,有必要运用良好的电话礼节。

第一步

多听少说。这点在你作为接电话方时尤其重要。如果有人打电话给你,可能是他们有重要的事情要告诉你。如果你接过电话便开始喋喋不休的说,打电话的人会感觉有压力而不愿继续说下去。

第二步

同情打电话的人。如果一个人打电话给你是为了向你述说一个难题或是征求意见,表达一些同情会显得体贴。试着回忆自己曾经历过的相似的处境然后再把这个经历告诉打电话的人。

第三步

接电话的时候表达清楚,说话清晰。如果你和别人通过电话交谈,让他们听见你在说什么是很重要的。否则,他们可能觉得你说的事情是你并不想真正与他分享的。

第四步

为电话交流创造一个良好的环境。如果孩子们正在屋里玩耍,那么最好是换个地方打电话。去一个没有干扰的私密空间。

第五步

保证通话时间,这可以使你不用很快就挂断电话。人们常常由于时间限制而不得不终止谈话。如果你要出门,那么记得告诉打电话的人你可以在更适当的时候给他们回电话。