1. Keep skid chains on your tongue; always say less than you think. Cultivate a low, persuasive voice. How you say it counts more than what you say.

    2. Make promises sparingly, and keep them faithfully, no matter what it costs.

    3. Never let an opportunity pass to say a kind and encouraging word to or about somebody. Praise good work, regardless of who did it. If criticism is needed, criticize helpfully, never spitefully.

    4. Be interested in others, their pursuits, their work, their homes and families. Make merry with those who rejoice; with those who weep, mourn. Let everyone you meet, however humble, feel that you regard him as a person of importance.

    5. Be cheerful. Don't burden or depress those around you by dwelling on your minor aches and pains and small disappointments. Remember, everyone is carrying some kind of a load.

    6. Keep an open mind. Discuss but don't argue. It is a mark of a superior mind to be able to disagree without being disagreeable.

    7. Let your virtues speak for themselves. Refuse to talk of another's vices. Discourage gossip. It is a waste of valuable time and can be extremely destructive.

    8. Be careful of another's feelings. Wit and humor at the other person's expense are rarely worth it and may hurt when least expected.

    9. Pay no attention to ill-natured remarks about you. Remember, the person who carried the message may not be the most accurate reporter in the world. Simply live so that nobody will believe them. Disordered nerves and bad digestion are a common cause of backbiting.

    10. Don't be too anxious about the credit due you. Do your best, and be patient. Forget about yourself, and let others "remember." Success is much sweeter that way.

    1. 给自己的嘴巴安上一把锁，不要试图讲出全部的想法。培养低调和富有感染力的言谈。说话的方式比内容更为重要。

    2. 少作承诺，并保证它们的信誉。一旦作出承诺，无论付出多大代价都要履行。

    3. 永远不要错过赞赏和鼓励别人的机会。不论是谁做的漂亮的工作，都给予称赞。如果需要提出意见，请以一种帮助的态度，而不是鄙夷的态度。

    4. 关心别人的需要、工作、家庭和家人。与快乐的人一起快乐；与悲伤的人一起悲伤。让每一个与你交往的人，不论多么卑微，都能感觉到你对他的重视。

    5. 做一个快乐的人。不要将自己不足一提的伤痛和失望传染给了周围的人。请记住，每个人都承担着某些压力。

    6. 保持开放的心态。讨论但不要争论，不同意但不愤岔，是伟大心灵的标志。

    7. 让你的美德自己来说话。拒绝谈论别人的短处，不要传播谣言。这些将浪费你宝贵的时间，并会极大地破坏你的人际关系。

    8. 谨慎地对待别人的情感。揶揄和幽默并不值得以伤害别人为代价，尤其当你认为可能性很小的时候。

    9. 无需担心关于你的流言。请记住，散播流言的人并非世界上最准确的报道员。以不变应万变。紧张不安加上坏心眼一般是背后议人是非的原因。

    10.别太着急属于自己的信誉。将你自己做到最好，并要有耐心。忘记你自己，让别人来“记住”你。这样的成功更令人愉悦。